Conditions to be eligible for the Returns & Replacement Policy:

1. Item(s) must be in their original, unused condition.
2. Replacements for items are subject to inspection and checking by the Gemswow team.
3. Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy
4. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc

Return Policy on Loose Gemstones:

For loose gemstones, with invoice value, upto Rs 45,000 You can return the gemstone with 100% MONEY BACK within the 10 Day period by meeting the conditions above 

For loose gemstones, with invoice value Rs 45,001 and above: You can get replacement or 100% STORE CREDIT within 10 Day period by meeting the conditions above

Return Policy on Gemstone Jewellery and Loose Gemstones Customized into Jewellery

Any custom jewellery created for you (rings, pendants, bracelets, etc.) cannot be returned for Money. You can however, request for a store credit, worth 75% of your invoice value, for use against future purchases on our website. 

Important Notes:

·         Shipping Charges are not refundable.

·         Return Shipment is at customer's cost

·         Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.

·         Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.